Article 1 – Definitions

In these terms and conditions, the following definitions apply:

• Cooling-off period: The period within which the consumer can exercise their right of withdrawal.

• Consumer: A natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur.

• Day: Calendar day.

• Ongoing transaction: A distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.

• Durable medium: Any means that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unaltered reproduction of the stored information.

• Right of withdrawal: The consumer’s option to cancel the distance contract within the cooling-off period.

• Entrepreneur: The natural or legal person offering products and/or services to consumers at a distance.

• Distance contract: A contract concluded within a system organized by the entrepreneur for the distance sale of products and/or services, where, up to and including the conclusion of the contract, exclusive use is made of one or more techniques for distance communication.

• Technique for distance communication: A means that can be used to conclude a contract without the consumer and entrepreneur being physically present in the same space simultaneously.

• General Terms and Conditions: These General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

MPW E-commerce

Industrieweg 126 3044AT Rotterdam

Email: info@primerephone.com

VAT number: NL003117386B73

Chamber of Commerce: 76807355

Article 3 – Applicability

1. These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

2. Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the General Terms and Conditions can be inspected at the entrepreneur’s premises and will be sent free of charge to the consumer upon request as soon as possible.

3. If the distance contract is concluded electronically, in deviation from the previous paragraph and before the contract is concluded, the text of these General Terms and Conditions may be provided to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be indicated before the contract is concluded where the General Terms and Conditions can be accessed electronically and that they will be sent free of charge to the consumer electronically or otherwise upon request.

4. In the event that specific product or service conditions apply in addition to these General Terms and Conditions, the second and third paragraphs apply mutatis mutandis, and the consumer may, in the case of conflicting terms, rely on the provision that is most favorable to them.

5. If one or more provisions in these General Terms and Conditions are wholly or partially void or annulled at any time, the contract and these terms will otherwise remain in effect, and the relevant provision will be replaced in mutual consultation by a provision that approximates the intent of the original as closely as possible.

6. Situations not regulated by these General Terms and Conditions shall be assessed in the spirit of these terms.

7. Uncertainties regarding the interpretation or content of one or more provisions of these terms shall be interpreted in the spirit of these General Terms and Conditions.

Article 4 – The Offer

1. Each offer contains a complete and accurate description. Images are indicative but represent the product quality.

2. VAT and Duties: Prices for customers within the European Union (EU) include Dutch VAT. For customers outside the EU (e.g., United Kingdom, USA), prices are exclusive of VAT and any local import duties or customs fees, which are the sole responsibility of the buyer.

3. Shipping costs are clearly stated before checkout.

Article 5 – The Contract

1. Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and meets the associated conditions.

2. If the consumer accepts the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may terminate the contract.

3. If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures for this purpose.

4. Within legal frameworks, the entrepreneur may ascertain whether the consumer can meet their payment obligations and investigate all facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, the entrepreneur has valid reasons not to enter into the contract, they are entitled to refuse an order or request with reasons or to attach special conditions to its execution.

5. The entrepreneur will provide the consumer with the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium, with the product or service:

• The visiting address of the entrepreneur’s establishment where the consumer can address complaints.

• The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal.

• Information about warranties and existing after-sales service.

• The information listed in Article 4, paragraph 3 of these terms, unless the entrepreneur has already provided this information to the consumer before the execution of the contract.

• The requirements for terminating the contract if it has a duration of more than one year or is of indefinite duration.

6. In the case of an ongoing transaction, the provision in the previous paragraph applies only to the first delivery.

7. Every contract is entered into under the suspensive condition of sufficient availability of the products concerned.

Article 6 – Right of Withdrawal (Returns)

1. Consumers have 14 days to change their mind.

2. Condition: The product must be returned in its original, unopened condition. For electronic components (parts), the seal must be intact.

Article 7 – Costs in Case of Withdrawal

1. The costs of returning the products are at the consumer’s expense.

2. Refunds will be processed within 14 days of receiving the returned goods.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur excludes the right of withdrawal for the following:

1. Installed Parts: Any electronic parts (screens, batteries, flex cables) where the protective film has been removed or where signs of installation/mounting are visible.

2. Personalized items: Products made to customer specifications.

Article 9 – The Price

1. Prices will not be increased after an order is placed, except for statutory VAT changes.

2. As products are shipped from the Netherlands (EU), no additional import duties apply for EU-based customers.

Article 10 – Conformity and Warranty The entrepreneur applies a strict warranty policy based on the product category:

1. Pre-owned Devices: All pre-owned iPhones and devices come with a 12-month limited warranty on technical defects (excluding water damage, drop damage, or third-party repairs).

2. Professional Equipment & Machines: Soldering stations, laser machines and other professional tools come with a 12-month limited warranty.

3. Repair Parts (Screens, Batteries, etc.): * Warranty is limited to manufacturing defects found BEFORE installation.

   • We provide a "Dry-Test Warranty": Customers must test the part's functionality before permanently installing it.

   • NO warranty is provided once the part is installed, glued, or if the flex cables show signs of creasing or tearing, as these are results of the DIY repair process and not manufacturing defects.

4. Warranty does not apply to consumables or damage caused by improper use.

Article 11 – Delivery and Performance

1. Orders are shipped from our warehouse in Rotterdam.